Ability to clearly articulate ideas in user-friendly language to non-technical staff and end users.Ability to work on own initiative but also ability to establish good working relationship within team, the business and other IT groups that come into daily contact with.Ability to prioritise and focus on those priorities.Excellent methodology in fault-finding and following up.Attention to the client, interaction and ability to collect information are required to understand quickly the client's needs.Demonstrate a mastery of critical thinking, verbal and written communication, active listening and conflict resolution skills.
#Flutter uk and ireland Pc
Working technical knowledge of the PC platform – hardware, software, network and operating systems.Efficient skills in supporting Microsoft products including Windows 7, Windows 10, Active Directory, Exchange 2003/2010, Outlook 2003/2007 and Multiple Web browsers.2+ years in a similar fast-paced, results-driven Helpdesk / Desktop Support role.You will also look after the logging of all reported incidents and contribute to root cause analysis in order to improve service on an ongoing basis. You'll also be investigating and resolving multiple incidents, taking ownership of issues, coordinating multiple support teams when required, and reassuring users throughout.
In this role you'll be providing 1st line helpdesk support to the retail estate, all the while you'll be maintaining a very high standard of customer service.
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